Refund & Billing Policy

Last updated: 5 July 2026 · Version 1 (draft)

Draft for review. The billing descriptor and support contact in [brackets] will be confirmed with our payment processor before launch.

1. Billing descriptor

Charges from FanKeep appear on your card or bank statement as [BILLING DESCRIPTOR]. If you do not recognise a charge, please contact support before disputing it with your bank — we can usually resolve it faster.

2. What you are buying

FanKeep sells digital access: creator subscriptions, pay-per-view unlocks, and tips. These are delivered immediately and consumed digitally.

3. Subscriptions & renewals

Subscriptions renew automatically at the interval shown at purchase until you cancel. You can cancel any time from your account; cancellation stops future renewals and your access continues until the end of the current paid period. We do not pro-rate partial periods.

4. Refunds

Because content is delivered instantly and digitally, purchases are generally non-refundable. We will, however, review refund requests in good faith and may issue a refund at our discretion where a charge was made in error, content was not delivered, or the law requires it. Where mandatory consumer-withdrawal rights apply, they are honoured. Submit requests via support within [30] days of the charge.

5. Wallet credits

Where a prepaid wallet is offered, wallet top-ups are used to purchase content and are non-refundable, non-withdrawable and non-transferable, except where required by law.

6. Chargebacks & disputes

Please contact us before initiating a chargeback — most issues are resolved quickly. Fraudulent or abusive chargebacks (for content that was delivered and consumed) may result in account suspension and recovery of amounts owed. We cooperate with our payment processor and card networks on dispute resolution and evidence.

7. Creator payouts

Creator earnings are held during a standard clearing period, then paid out on a schedule once identity verification is complete. Chargebacks and refunds are deducted from the relevant creator's balance. Full payout terms are provided to creators in their agreement.

8. Contact

Billing questions: contact us.

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